- What database types do you support?
- Every plan can run MySQL, MariaDB, PostgreSQL, MongoDB or SQL Server 2022 Standard. You choose the engine when you customise. We can also accommodate other database types for enterprise customers — contact us for more information.
- How do I connect to my database?
- After your database is provisioned, you'll receive connection details via email. Single-instance plans use one dedicated IP. High-availability plans use a shared VIP so the address stays the same during failover. Connect with a standard database client, command line tools, or your application.
- Can I migrate my existing database to your platform?
- Yes, we offer database migration services to help you move your data from another provider to our platform. Our team can assist with planning and executing the migration with minimal downtime.
- How do backups work?
- Starter, Standard and Business include daily backups with 7-day retention. At checkout you can extend retention in 7-day steps up to 28 days, at £5 per month per extra week. Enterprise includes hourly backups with 28-day retention.
- Do you offer high availability setups?
- Yes. Starter, Standard and Business can add a high-availability pair (replica plus automatic failover) or a three-node synchronous cluster at checkout. Failover uses a shared VIP so applications keep the same address. Enterprise includes the multi-node cluster by default.
- What kind of performance can I expect?
- All our database hosting solutions run on high-performance SSD hardware. The exact performance depends on your chosen plan and workload characteristics.
- How do you handle database security?
- Every plan can sit behind no extra firewall, our managed cluster firewall (you add your own rules), or a dedicated self-managed Cisco appliance. We also use SSL for connections, automatic security patches, and IP-based access restrictions. Enterprise plans include additional security features like VPN access and encryption at rest.
- Can I scale my database resources?
- Yes, you can easily upgrade your storage, RAM, or CPU resources as your needs grow. Most scaling operations can be performed with minimal or no downtime.